Accounts Receivable (AR) Follow-Up
Structured follow-up on unpaid and underpaid claims, prioritized by age, balance, and timely-filing risk.
Service
Payment Posting & Reconciliation Services
ERA and EOB posting, adjustment review, and reconciliation against deposits so balances stay accurate.
Accurate posting is the foundation of every report and every follow-up decision. We post insurance and patient payments, review adjustments and denial codes as they come in, and reconcile postings with your deposits.
Signs your practice may need this
- Payments posted days or weeks after they arrive
- Patient balances that don't match what insurance actually paid
- Denials and zero-pay lines that are posted but never followed up
- Bank deposits that don't reconcile with your system
What's included
- Electronic remittance advice (ERA) posting
- Manual posting of paper EOBs and patient payments
- Review of contractual adjustments and remark codes
- Identification of denials and possible underpayments for follow-up
- Reconciliation of posted payments against bank deposits
- Routing of credit balances for your review
How it works
Collect remittances
ERAs, EOBs, and payment records are gathered from the agreed sources.
Post
Payments and adjustments are applied at the line-item level.
Review
Denials, zero-pays, and unexpected adjustments are routed to follow-up queues.
Reconcile
Posted totals are compared to deposits and differences are investigated.
What stays with your practice
We work within the systems and policies you set. Your practice retains authority over clinical documentation, coding decisions, write-offs, refunds, and patient financial policies. Any work involving protected health information takes place under a Business Associate Agreement.
Refund and credit-balance decisions are made by your practice. We prepare the information you need to make them.
Frequently asked questions
Do you post both electronic and paper remittances?
Yes. We post electronic remittance advice (ERA) files and manually post paper EOBs and patient payments that your practice receives.
What happens to denials found during posting?
Denials, zero-pay lines, and unexpected adjustments are routed into follow-up queues so they are worked rather than just recorded.
Do you identify underpayments?
Where your fee schedules or expected allowables are available to us, we flag payments that look lower than expected for review and follow-up.
Who decides on refunds and credit balances?
Your practice does. We identify credit balances and prepare the information you need to make refund decisions.
Related services
Denial Management and Appeals Support
Root-cause review of denials, corrected claims, and appeal preparation, with trends shared back to your team.
Revenue Cycle Management Reporting
Regular reports on claims, payments, denials, and AR aging so you can see where revenue is moving or stuck.
Ready for a clearer view of your revenue cycle?
Tell us about your practice. We'll follow up to schedule a no-obligation consultation.