Payment Posting and Reconciliation
ERA and EOB posting, adjustment review, and reconciliation against deposits so balances stay accurate.
Service
Patient Billing & Account Support
Clear patient statements and courteous responses to billing questions, aligned with your practice policies.
Patients are more likely to resolve balances they understand. We help prepare clear statements and respond to billing questions in a respectful way that reflects your practice's policies.
Signs your practice may need this
- Patient statements that are confusing or go out inconsistently
- Front-desk time spent answering billing questions
- Patient balances billed before insurance has finished processing
- No consistent approach to payment plans
What's included
- Patient statement preparation and scheduling
- Responses to patient billing questions through agreed channels
- Explanation of insurance processing and patient responsibility
- Coordination of payment plans within your policies
- Updates to demographic and insurance information when patients provide it
- Routing of disputes and hardship requests to your team
How it works
Align on policy
We document your financial policies, statement cycles, and escalation rules.
Prepare statements
Statements are generated once insurance has processed.
Support patients
Billing questions are answered clearly and documented.
Escalate
Disputes, hardship requests, and collection decisions go to your practice.
What stays with your practice
We work within the systems and policies you set. Your practice retains authority over clinical documentation, coding decisions, write-offs, refunds, and patient financial policies. Any work involving protected health information takes place under a Business Associate Agreement.
Decisions about collection agency referrals, write-offs, and financial hardship remain with your practice.
Frequently asked questions
Do you talk to our patients directly?
If you choose, we respond to patient billing questions through channels we agree on, following your policies and scripts. Some practices prefer to keep patient contact in-house; we adapt to that.
Do you send accounts to collections?
No. Decisions about collection agency referrals, write-offs, and financial hardship remain with your practice. We route those cases to your team.
When are patient statements sent?
On a statement cycle you approve, generally after insurance has processed the claim so the patient balance is accurate.
Related services
Insurance Eligibility and Benefits Verification
Coverage, benefit, and authorization checks before the visit to help reduce avoidable front-end denials.
Revenue Cycle Management Reporting
Regular reports on claims, payments, denials, and AR aging so you can see where revenue is moving or stuck.
Ready for a clearer view of your revenue cycle?
Tell us about your practice. We'll follow up to schedule a no-obligation consultation.